Policies


Soft Boss Policies

Welcome to the Soft Boss experience. We believe in creating a safe, respectful, and empowering space for all who visit, shop, and grow with us. Please review our store policies carefully. By using our website and placing an order, you agree to the following terms.

 

 

 

 

SHIPPING POLICY

 

  • Processing Time: Orders are processed within 5-7 business days. Pre-orders or made-to-order items may take longer (timelines will be noted on product pages).
  • Shipping Carriers: We ship via USPS, UPS, or DHL depending on location and selected method.
  • Tracking: Once your order ships, you’ll receive a confirmation email with tracking information.
  • Shipping Rates: Calculated at checkout based on location and weight.
  • International Orders: International shipping is available. Please note customs fees, duties, and taxes are the responsibility of the customer.

RETURN & EXCHANGE POLICY

 

 

Because of the nature of our products (including beauty items, digital downloads, wellness goods, and limited edition collections), all sales are final.

 

However, if your order arrives damaged or incorrect, please contact us within 5 days of delivery at [softbossexperience@aol.com] with your order number and photos. We’re happy to make it right.

 

 

 

 CANCELLATION POLICY

Orders can only be cancelled within 12 hours of purchase. After that, we cannot guarantee changes due to fulfillment timelines. Please email us immediately if you need to make a change.

 

 

 

 DIGITAL PRODUCT POLICY

All digital downloads (eBooks, journals, guides, etc.) are non-refundable and non-transferable. These products are intended for personal use only. Sharing or reproducing Soft Boss content without permission is a violation of our intellectual property rights.

 

 

 

 

SUBSCRIPTION BOXES

  • are billed quarterly unless otherwise stated.
  • You may cancel your subscription at any time via your account settings. Cancellations must be made before your next billing cycle to avoid being charged.
  • Due to the custom nature of each box, we do not offer returns or refunds unless an item arrives damaged.

 

 

 

AFFIRMATION CARDS & JOURNALS

card decks and printed journals are final sale. We take pride in hand-checking each product before shipping, but if you receive a damaged or defective item, please reach out within 5 days of receipt.

 

 PRIVACY POLICY

 

Your privacy matters. We never sell your data or share your information without consent. All payments are processed securely through trusted platforms like Shopify, Stripe, or PayPal. For full privacy terms, please visit our Privacy Policy page.

 

 

 

 

COPYRIGHT & BRAND USE

 

Soft Boss™, Memoirs of a Soft Boss™, The S.O.F.T. Method™, and all brand content are protected under copyright law. Any reproduction, redistribution, or commercial use without explicit permission is prohibited.

 

 

CONTACT

Need help? Have a question? We’re here for you.

 

📧 Email: [softbossexperience@aol.com]

📍 Address: [Add your business mailing address if required by law]