Returns/Exchanges
At Soft Boss, every product is created and curated with care, intention, and a deep respect for your journey. Because many of our items are handmade, digital, or designed for personal use, we uphold a no-return, no-exchange policy, with a few thoughtful exceptions.
ALL SALES ARE FINAL
Due to the nature of our offerings, including beauty products, digital downloads, wellness items, and made-to-order collections, all sales are final and non-refundable. This helps us maintain the highest standards of hygiene, exclusivity, and integrity in every order.
Received the Wrong or Damaged Item?
We got you.
If your order arrives damaged or incorrect, please email us at softbossexperience@aol.com within 5 days of delivery with:
- Your order number
- Clear photos of the issue
- A brief description of what’s wrong
We’ll make it right, whether that’s a replacement or store credit, depending on the situation.
Exchanges
We do not offer exchanges at this time due to limited inventory and the personal nature of our products. Please review product descriptions carefully before placing your order. If you’re unsure, reach out, we’re happy to help.
Cancellations
Orders can be cancelled within 12 hours of purchase. After that window, we begin processing and cannot guarantee any changes.
International Orders
We do not accept returns or offer exchanges for international orders. Please double-check your shipping address and product selection before submitting.
Need Help?
Questions or concerns? Reach out to our team at [softbossexperience@aol.com]. We respond within 1–2 business days.
Thank you for honoring the sacred nature of our products and for being a part of the Soft Boss community. We’re building more than a brand—we’re building a movement rooted in peace, power, and presence.
With care,
The Soft Boss Team